Pear Tree Stay – Serviced 1BR By Train Station

Unreliable host cancelled the booking on the day of arrival. Negative: Unreliable host. Double-booked and cancelled 30 mins before arrival. Be aware before booking this property. The host emailed us 30 minutes before our arrival to state they were double-booked, leaving us stranded. Booking.com customer service intervened quickly to find us another accommodation but the host's operation is completely unreliable. Prospective guests should note that this property operates a web of interconnected names across multiple booking platforms. This specific listing (Home2Home Train Station) shares the exact backend web address, location, and metadata as FruitTrees Serviced Apartment. Looks like the host renamed to hide bad reviews? https://www.tripadvisor.co.uk/Hotel_Review-g186225-d15645229-Reviews-FruitTrees_Serviced_Apartment-Cambridge_Cambridgeshire_England.html Other properties with names like Pear Tree, Cherry Tree, are associated with the company Home2Home Cambridge Ltd and hosts Cherie and/or Rui Xue who seem to be the same person. Many companies of which Rui Xue is or has been a director appear to have been struck off by companies house. Home to Home Cambridge Ltd, .. Limited.. Home2Home The host uses identical promotional photography across different listings. The interior image provided by the host for Home2Home - Train Station (featuring a distinctive red brick accent wall behind the bed, dark blue velvet sofa, and a glass-door balcony) is the same photo used to advertise FruitTrees Serviced Apartment and Pear Tree Serviced Apartment across Booking.com, Agoda, and Lastminute.com. It is my opinion that because they cross-list the same physical inventory under multiple names simultaneously, you run a very high risk of last-minute overbooking or cherry picking the booking at the highest price. I have prepared a more detailed report that I have submitted to Booking and have asked them to escalate to their Partner Verification and Compliance Team for an audit and potential delisting to protect future...